Return & Refund Policy

• Step 1 – Raise a return/ replacement request within 4 days from the date of delivery, if you’ve received wrong or expired product(s).
  • Please send the mail here with order and contact details – mederma@winmedicare.com
  • You can also raise a request with us using the WhatsApp Chat option on +91-9811280525
  • In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
• Step 2 – Give us 2 working days to review your return request.
• Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
• Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.
• Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly.

Refunds are processed in a maximum of 15 days from the date on which we receive returned goods. bank transfer will be made for which certain details need to be provided over email (mederma@winmedicare.com).

Under what conditions can I return/ replace my product?

• Wrong product delivered
• Expired product delivered
• Damaged product delivered – Physical damage/ tampered product or packaging
• Incomplete order – missing products

Under what conditions return/ replacement requests will not be accepted?

• Opened/ used/ altered products.
• Original packaging (mono cartons, labels, etc.) missing.
• The return/ replacement request is generated after 4 days from the date of delivery.
• The damaged/ missing product is reported after 2 days from the date of delivery.